Support / CNI Support Options

CNI Support Keeps Your Business Running

At CNI, we know how crucial it is to receive timely, expert support for IT issues. Without it, business can come to a screeching halt. That's why when you're a CNI client, you can feel confident knowing that no matter what, our team of tech experts will support you and keep your business running. We're committed to going above and beyond, providing personalized, expert assistance with individual accountability and direct access to the resources you need, every day, every hour, and without exception.

IT Support

Support Unlike Any Other

Support is provided via direct phone access to senior or executive technical staff for unprecendented responsiveness and the highest level of technical competence. Contact CNI today to find out more about our top-level support systems designed to keep your business running.

Preferred Client

Count on CNI for unprecedented responsiveness and the highest level of technical proficiency. Our preferred clients receive direct phone access to senior and executive technical staff who are there to respond, troubleshoot and advise on even the most complex issues. Direct access to the best technical support there is - just one more way CNI keeps your business running.

24-Hour Phone Support

It's after 5pm, and you suddenly experience an IT issue. No problem. CNI offers emergency services via 24-hour phone support. We've got triage agents standing by 24 hours a day, ready to diagnose your issue and pass your information on to your SLA. With CNI, you get peace of mind knowing that no IT crisis can stop your business from moving forward…even when it happens after hours.

A Personal Relationship

At CNI, we believe in building personal relationships with our clients, so that when you have an issue, you know who's going to help you resolve it. To achieve that, we assign technician teams to every client, providing you with names, contact information and even personal cell phone numbers. We go the distance to support you, making sure our techs know your systems and your name so you can count on a rapid response every time.